5 Tips for Improving Customer Safety At Your Establishment

Juliet D'cruz

Updated on:

If you own a physical store, you have a responsibility for the health and safety of your customers. Exposing them to hazards will not only lead to legal action but also impact your reputation in the community. 

In the age of social media, it’s easy for your business to earn bad publicity if a customer is injured or exposed to health risks within your premises. It’s best that you steer clear of such a situation by prioritizing customer safety. Here are a few tips you might want to apply:

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  1. Check the structural integrity of your establishment

Maintaining your commercial property is crucial to preventing accidents that often result from structural defects. Sagging ceiling tiles, damaged flooring, and broken railings can cause injury to visitors who might not be aware of these hazards. Checking your premises for structural defects each month should minimize such risks. Once you have identified these issues, you will need to repair them right away or cordon the surrounding area so customers won’t stumble through them. 

  1. Install a robust security system

No business is safe from criminal activity. For this reason, business owners must see to it that their establishments are secured, especially if they sell items such as jewelry and electronics. Your establishment needs a surveillance system in addition to a security guard. Having one will help ward off criminal activity and keep your customers away from potentially dangerous situations. 

  1. Provide a cashless payment system

Viruses, germs, and other pathogens are easily transferred via hard currency. Minimizing health risks requires the use of non-cash payment systems. For this, you can give your customers the option to pay with a digital wallet through a QR scanner. If your business requires ID verification, look for an ID card scanner that’s capable of capturing information securely from a wide range of documents including passports, visas, and driver’s licenses. These tools will allow you to handle transactions without the need to change hands. 

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  1. Minimize fire hazards

Fires are one of the most common causes of injury and death that business owners shouldn’t take lightly. By ensuring the proper storage of flammable materials and installing adequate mitigating measures such as sprinklers and fire ventilation systems, you can keep your customers as well as your employees out of harm’s way. It’s also important that you have the local fire department’s number handy or install an automated alarm system.  

  1. Prevent slip and fall accidents 

Slip and fall injuries account for the majority of customer injury complaints. Regardless of the severity of an injury, a customer can walk away with a large claim if they can prove that there was a failure on your part to minimize slip and fall hazards. Mopping up after a spill, putting up “wet floor” signs, and clearing out the clutter from walkways and aisles are among the simplest things you can do to keep your customers safe. 

Keeping your customers safe as they enter through your doors is part of your responsibility as a business owner. Follow these tips and you can steer your customers away from danger.