Solved: Netgear Extender Firmware Update Failure

Juliet D'cruz

Updated on:


Are you getting a firmware update failure error message while trying to update the firmware of your Netgear extender? If the answer is yes, then this article will help you in resolving the firmware update failure issue. Continue reading.

But, before we discuss the troubleshooting tips, let’s have a quick look at the guide to perform Netgear extender firmware update. If you are unfamiliar with the steps to perform firmware update, chances are that you might get stuck at the first step.

Steps to Update Netgear Extender Firmware

  • Turn on your Netgear WiFi range extender and wait until the LED light turns green. Now, connect your extender and router either wirelessly or using an Ethernet cable.
  • Switch on your PC and launch a web browser of your preference. Type the default web address of the Netgear extender and press Enter.
  • Log in to your extender by filling in the default login credentials. As soon as you log in, the Netgear Genie setup wizard will appear.
  • Now look for the firmware update option. Once found, follow the on-screen prompts to complete the firmware update process.

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Reasons Behind Netgear Extender Firmware Update Failure

The Netgear extender firmware update failure occurs due to an issue with the PC, smartphone, network security, internet, extender’s firmware file, or the extender itself. Let’s discuss these reasons in detail: 

  • You might have downloaded the corrupted or wrong firmware file.
  • Weak or poor internet connection. 
  • Improper placement of your Netgear extender.
  • Faulty hardware of your Netgear extender.
  • Faulty or loose cable connections.
  • Weak network security.

Fixed: Netgear Extender Firmware Update Failure

Basic Troubleshooting Tips

Prior to the advanced troubleshooting tips, let’s discuss the basic ones that can help you in solving the firmware update failure issue:

  • Check the power outlet to which the extender is connected. If you find any damage to the wall outlet, consider plugging the extender into another outlet.
  • Make sure to keep your Netgear extender and router in the same room. Place both devices away from corners and concrete walls. Also, ensure that there is no hindrance between them.
  • Sometimes, the firmware update fails due to a technical glitch with your extender. Rebooting the extender can help in resolving the issue. If it does not fix the issue, reboot your router too and check if the issue resolves.
  • Check the internet speed of extender by running a speed test on your PC. If the internet speed is slow, connect your extender and router via an Ethernet cable.
  • Cross-check that all the cable connections are secure and finger-tight. 
  • Disable all proxy and VPN services on your device until the firmware update for your Netgear extender completes.
  • Ensure that you have performed Netgear extender setup properly.
  • Clear the cache, cookies, and browsing history from your internet browser if you are updating the firmware by accessing the mywifiext page. If you are performing firmware update using the Nighthawk app, make sure you are using an updated version of the app.
  • Don’t forget to scan your PC or smartphone, and remove the viruses and malware if detected. 

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Advanced Troubleshooting Tips

None of the basic troubleshooting hacks worked for you? Don’t worry! Follow these advanced troubleshooting tips to fix the Netgear extender firmware update issue:

  • Download the firmware update file on your PC and save it at desired location.
  • Thereafter, download the TFTP software on your PC and connect your Netgear extender and router.
  • Unzip the downloaded file of TFTP software and install it.
  • Open TFTP software and select the LAN adapter option.
  • Enter the default IP address of your Netgear extender in the Host field.
  • Browse and upload the extender firmware file and wait for the update to finish.

If you are still unable to update the firmware, then restore your extender to factory default settings.


We hope that this article will help you in resolving the firmware update failure issue. If not, then chances are that there is a problem with your Netgear extender. Therefore, replace it with a new one and setup Netgear extender.